Built a customer service chatbot handling external client queries, determining message intent and routing to corresponding nodes, integrated with appointment scheduling (XTime) and SMS services (Telnyx, Twilio). Deployed chatbot on AWS Lambda using the Serverless framework. Implemented new API endpoints in the client CRM for chatbot integration, enabling real-time service provider data for end users.

Developed AI service integrations for automatic transcription, subtitle generation, and video metadata extraction. Migrated backend endpoints from CoffeeScript to JavaScript, improving build speed and reducing errors.

Migrated a full database to a new CMS. Worked on backend services with PostgreSQL, Next.js, and Docker.

Built the scheduled billing feature in the dashboard using Laravel, enabling automated periodic guarantee charges. Developed the first version of an engine that determined optimal timing for guarantee refreshes based on bank and card type, improving authorization success rate from 60% to 99%.

Built the new e-commerce platform version, deployed and maintained on AWS (EC2, RDS, S3), increasing sales during pandemic by improving site speed and UX. Implemented e-commerce event tracking for user behavior analytics, making marketing campaigns more efficient. Managed IT and remote network infrastructure.

Co-founded a laundry digitization and automation startup. Built initial admin and financial processes including cash flow and projections. Selected for the first Rockstart Latin America acceleration program. Managed remote teams across Peru and Colombia.